We understand that you have hundred or even thousand questions once arriving in a brand-new country. Here we show the questions and answers given by not only us but also visitors loving travel in Vietnam. Some of them can satisfy you but we’re sure that you still have many wonders.

Thus, don’t hesitate to send us a question of which answer will be sent to you as soon as possible. You will have the most adequate information before travelling to Vietnam.

Our pleasure is seeing you come to Vietnam with free mind and confidence. And keep in your mind that ”We are always your companion”.


From Halong Map, you will see Halong lies on the Tonkin Gulf with lots of island that made up Halong Bay. With its calm water, Halong Bay really acts as a shield that stops all the violent wave, so it’s hard to get sea sick in Halong Bay.

Only some of the routes that the junks cruise can be close to open sea that the junk was swinging up and down. But once the junk was surrounded by Halong Bay unique limestone islands, it became stable again.

Tip: When the junk gets swinging, do not walk around on boat to avoid seasick.


Yes, that is one requirement for any boat/junk in Halong Bay.

Tip: If you do not see this when boarding the junk, please ask for the instruction from the crew member or our captain.


Halong Bay is so beautiful that one could not miss; though 3.5 hours drive each way is a bit long for somebody. You will get about 4 hours on the day cruise, which is just enough for you to get an overview of what is Halong. We suggest that you drive to Halong city and sleep in the hotel the night before, so you would have a longer time on the Bay, more cruise, more caves, and more swimming.

Tip: To see Halong and its all, you should plan a 1 night or 2-night cruise. It will be enough time for you to enjoy the amazing bay. Please contact us to have best suggestions for your Halong Bay Cruise trip.


HaLong Bay is located 165 km away from Hanoi, this would take you about 3 – 3.5 hours on bus transfer to Halong city, bus trip normally leaves Hanoi by 8.30 am.
We will be hitting the road for Halong Bay through the rich farmlands of the Red River Delta and the scenery of rice fields, water buffalo and everyday Vietnamese village life.

During 3.5 hours, your driver will stop in the middle way for 30 mintues for tea, cafe break or using rest room.


The best time to visit Sapa is from April to September. Although, each season has its own special qualities and surprises.

During this period the temperature ranges from 15 – 25 degree Celsius. It is not rainy season in Sapa so the trekking routes are dry and bear which means added opportunity to do longer treks, and possibly conquer Mount Fansipan. During the winter months, the temperature is much cooler and it is advised to bring a some warmer clothing (good waterproof jacket, sweater, wool socks). Also, during the winter months there are periods of light rain and heavy fog. This puts Sapa in the clouds and allows for some fantastic photo opportunities.

Tip: If you can’t visit Sapa during the optimum months, you can take some alternatives near Hanoi, such as our trekking and homestay tours in Mai Chau, offering the same excellent value.


Hello Vietnam Travel works hard to make sure you stay on the safe side but, for your protection, please buy travel insurance in your country before you travel to Vietnam. It is compulsory for any particip ant on our tours.
Insurance will be really helpful in case of medical emergency evacuation. The travel insurance will cover against hospital and medical expenses and other expenses as a consequence of accidents occurring to the bearer during the period of Insurance and / or unforeseen illnesses which arises during that period as well. Be sure to read all the terms and conditions before purchasing any travel insurance.


Traveling by train is a good option to see the whole of Vietnam. There is a direct line from North (Hanoi) to South (Saigon). We can not compare trains here in Vietnam with trains in Europe, but the trains are in good condition, with the newer trains equipped with modern air-conditioned coaches and sleeper cabins for the popular overnight routes. Running not faster than the bus, but much safer, Footprint suggests, whenever there is an option with the train, take it!
The major routes is the North to South train that links Hanoi and Ho Chi Minh City, serving most popular destinations along the way, and the Northern line from Hanoi to Sapa. There are also trains that go beyond to Beijing and China.
Travel between Hanoi and Saigon (Ho Chi Minh City)
Vietnam’s Reunification Express (Thong Nhat) is the main train line running between North and South, connecting Hanoi and Ho Chi Minh City and stopping at many destinations along the coast, including Hue, Danang, and Nha Trang. The train trip from Hanoi to HCMC is 1,726 km (1,070 miles), taking more than 30 hours, although few people do it in one long journey without stopping along the way.
The two major types of trains are the: SE (SE1-SE6) and TN (TN3-TN10). In general, the SE trains are the better trains with modern air-conditioned coaches and larger windows, as well as a restaurant car.
Travel between Hanoi and Lao Cai (Sapa), and beyond
From Hanoi, there are also trains that run northwest or northeast with border crossings into China (please click here for more information on trains to and from China).
A popular route is between Hanoi and Lao Cai, which is the closest train station to the tourist destination of Sapa. The trip from Hanoi to Lao Cai takes about 10 hours, with most choosing to do an overnight trip. There is a number of tourist trains that run daily from Hanoi to Lao Cai and back, including Viet Royal, Tulico, Ratraco, all with air-conditioned soft sleeper cabins which are comfortable, although not luxurious. For a luxury option, the Victoria Sapa has its own luxury cabins on the train for those that will stay at their hotel.


ATM is one of the sworn enemies of the thieves but the heart-to-heart friend of all visitors. Thanks to the mechanism of this service, visitors in Vietnam no longer have to worry about being victim of robbery or thievery. However, there are many not-wished situations happening to visitors when using this service in other countries including Vietnam. Make enquire about the following and have the best method to use ATMs in Vietnam.

In Vietnam, there are many banking companies with numerous ATM services and several of which are able to apply your bank card such as ANZ Bank, HSBC Bank, Viettinbank and Vietcombank. However, you should find information about fee of service in advance.

When you reach an ATM to withdraw money, you had better have yourself accompanied by your friend in case of being robbed.

When you type your card code for service, remember not to let other around you notice your code or write it on your card for your account security.

If you withdraw torn money, don’t be afraid of showing it in front of camera or coming to the nearest bank office to exchange. And if your bank card is swallowed by ATM machine, you should also ask for support at its office.

The above information wishes to help you have the most comfortable and safest journey in our capital city.


Crossing the street in Vietnam is always one of the visitors’ concerns as its large traffic density. The following will help you no longer worry about this problem and make your excursion in Hanoi more and more interesting.

At some intersections with large traffic density or on the high way, the pedestrian can traditionally cross street among the vehicle in operation or implement by using bridges and tunnels which are dedicated for road-crossing.

For road-crossing secure, concentration and observation are the priority. At the intersection with traffic light, you should pay attention at permitting signal to cross and still be careful with the vehicle because at some traffic positions, vehicles can turn right regardless the red light.

Take few minutes to cross street without using your handheld devices. No one can sure that all drivers on road is really concentrative with their observation and maybe they are also using their mobile phones while driving.

When you have to cross streets at night or in bad weather, you had better find a bright place as well as wear light-coloured clothing for easier vehicles’ observation.

Thank to the above directions, crossing streets in Hanoi surely will not be your fear any more.


Internet is always one of the most convenient media with all visitors in Hanoi. Take few minutes considering the following information to find out where you can access to internet in the easiest way.

Due to one of the most cities in Vietnam, Hanoi is also easy place that you can access to the internet at some internet centers at cheap price. Just with 5000 VND, you can freely use internet in about one hour.

Or if you find an ideal café to relax or stay at a hotel in city, don’t hesitate to ask for their wifi code which is free to customers. The café’s staff and receptionists in hotels are very willing to give you the internet service.

In comparison with the internet service in other countries, Vietnam’s network speed is quite at average. Don’t be impatient!


Traffic in Hanoi is considered as a ballet performance among the astonishment of Hanoi streets. The traffic density in Hanoi is one of the visitors’ most concerns. If you want to become a ballet artist to perfect your excursion in Hanoi, take time reading the following advices and learn about the traffic in Vietnam.

When you want to cross the streets in Hanoi, remember to pay attention to the situation around in advance carefully and to the vehicles which violate the traffic laws. You had better not backward under any circumstances. Never stop, hesitate or deviate from your chosen path because that can make the drivers confused and also add to the chaos.

If you intend to hire motorbikes to travel in the city by yourself, always remember to wear helmet in order not to be fined by traffic polices as well as for your secure. Always ride your bikes on the right way at a reasonable speed.

Sidewalks are not always for pedestrians only, many Hanoi people use it for vehicle-parking. That’s when you have to walk onto the street in few seconds to come over that barrier.

Last but not least, when you attend the flow of Hanoi traffic, you should ignore from your handheld devices until you leave its disorganization.

Wish you a safe, comfortable and easier journey in Hanoi.


Local street vendor is one of the traditional images among the astonishing Hanoi daily life. What should you pay attention with these portable shops?

In your country, the bargain may be strange but it’s popular in Vietnam. If you walk around Hanoi happen to see a vendor selling something which is attractive to you, remember to bargain with the vender for the reasonable price. That will help you not to buy it at more expensiveness than usual.

Particularly, never make a bargain with any Hanoian in the early morning because that is one of their constraints with traditional buying and selling rituals. You had better bargain to buy something from noontime onwards.

Take few seconds checking the right denomination before trading with the venders, especially when you give money to them and vice versa. Ask them to give you other money as soon as you realize that they have given torn money to you.

For a comfortable excursion in Hanoi, don’t forget to take the above tips by your side.

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